Refund Policy
At TravelDude™, we aim to provide a seamless shopping experience. Please review our refund and order cancellation policy below:
Refund Policy
- 30 - Day Return Policy for Damaged Items: TravelDude™ offers a 30-day return window for damaged or defective items upon receipt of order. Please initiate return within 30 days after receipt of item.
- Eligibility for Return: To qualify for a return, the item must be in the same condition as received, unused, with tags intact, and in its original packaging. For damaged items, please provide receipt and proof of purchase.
- Initiating a Return: To start a return for damaged items, describe the issue and send pictures to illustrate the problem to our support email - info@shoptraveldude.com. If you return meets the criteria, we'll provide a return label and detailed instructions for sending the package. Items sent back without proper return approval will not be accepted.
- Other Eligible Returns: In addition to the 30-day return policy for damaged items, TravelDude™ offers a 14-day refund window from the date of purchase for other qualifying returns. Once we received and inspect your return, we'll notify you regarding the approval or rejection of your refund.
Order Cancellation
- Cancellation Before Shipment: All orders can be canceled prior to shipment. If you need to change or cancel your paid order, contact us within 12 hours of purchase. Once the packaging and shipping process has commenced, orders cannot be canceled.
Thank you for choosing TravelDude™. We strive to ensure a smooth return process and appreciate your understanding of our policies.